Patients at Milton Hospital are guaranteed specific rights under the law. We have provided a summary of these rights. For a complete copy of the law (General Law, Chapter 111, Section 70E) or the hospital's Patient Information Guide, please call the hospital’s patient advocate at extension 1360. Patient Rights You have the right to: • be treated with compassion, dignity, respect and protected from all forms of abuse or harassment; • know the names and specialties of the physicians treating you; • have anyone unrelated to your treatment program leave, at your request; • receive care in a safe setting; • privacy during your medical care; • request and receive all information concerning your diagnosis,prognosis and treatment in terms you understand; • have informed voluntary consent in all decisions pertaining to your care; • consult with a specialist, at your own expense; • refuse treatment and to be informed of the consequences of such an action; • keep confidential all medical records pertaining to your care, except where the law requires disclosure; • refuse to participate in research studies, without placing your care at risk; • receive, upon request, an explanation of the relationship between this hospital and any other health care organization; • receive an itemized and detailed explanation of your hospital bill; • receive timely and detailed information about discharge planning; • receive interpreter services if requested; • communicate a complaint/grievance and to be provided with a written resolution, should you so request; • appropriate assessment of management of pain; • freedom from inappropriate use of restraints; • request and receive information concerning Advanced Directives; • participate in the development and implementation of your   plan of care, or designate someone to act on your behalf, and • be informed about the outcomes of care, including unanticipated outcomes. Patient Responsibilities As a patient of Milton Hospital, you have the following responsibilities: • provide accurate information about your medical history, current health status including pain, and any previous hospitalizations, and the name and dosage of all prescriptions you are currently taking; • let your caregivers know that you understand any treatment prescribed for you; • comply with the prescribed treatment program; • meet your financial obligations regarding your hospitalization, and, • respect the rights of other patients and to respect hospital rules and regulations. Ethics Committee The Milton Hospital Ethics Committee is an interdisciplinary group that develops and promotes educational programs for patients, staff, and the community. The Ethics Committee also performs case review and policy development for the hospital. For additional information about the Ethics Committee, or for a copy of “Making Healthcare Decisions: A Matter of Choice,” a patient and family education brochure about making health care choices, please call the hospital’s patient advocate at extension 1360. Medicare Rights Medicare recipients will receive a letter stating their rights as Medicare patients. If you have questions, please call the Admitting Department at extension 1211. Patient Advocacy If you have questions or concerns about your hospital ization, you may want to speak with the hospital's patient advocate. While you are hospitalized, the patient advocate is your personal representative, acting as a liaison between you and the hospital staff. You may reach the patient advocate by calling 617-696-4600, ext. 1360. From a Telecommunications Device for the Deaf (TDD) call 617-696-7929. Quality Management Milton Hospital proudly participates in a hospital-wide quality management program. The objective of the Quality management Department is to ensure that every patient at Milton Hospital receives the very best health care, a philosophy consistent with the hospital's mission. If you have questions or concerns regarding the quality of care you receive, contact the director of quality management at 617-696-4600, ext. 1053 or 1830.

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