For Patients & Visitors

SPEAK UP™

Patient safety is our first priority at Beth Israel Deaconess Hospital-Milton.  Our goal is to ensure expert medical care in the safest environment possible. BID-Milton employs a number of systems to minimize the possibility of error.  As a patient, you play a vital role in your own safety by becoming an active, involved and informed member of your health care team. When you are an active partner in your care, you can help prevent errors.  Remember to “SPEAK UP™” by following these suggestions from The Joint Commission:

  • Speak up if you have questions or concerns. It is okay to ask questions until you receive answers that you understand. It’s your body and you have a right to know.
  • Pay attention to the care you get.  Always make sure you’re getting the right treatments and medicines by the right health care professionals.  Don’t assume anything.
  • Educate yourself about your illness.  Learn about the medical tests you get and your treatment plan. Ask about the results of your diagnostic tests.
  • Ask a trusted family member or friend to be your advocate (advisor or supporter). Know what medicines you take and why you take them.  Medicine errors are the most common health care mistakes. Tell your health care providers about medications, vitamins and herbals you are taking.  Make sure you know what your doctor has ordered for you, including why and how you are to take particular medications.
  • Use a hospital, clinic, surgery center, or other type of health care organization that has been carefully checked out. 
  • Participate in all decisions about your treatment.  You are the center of your health care team. Talk with your doctor and health care team about your options. If you would like, you have the right to a second opinion.

Communication is very important to ensure you receive the best possible care.  It is the physician’s responsibility to inform you of the risks, benefits, possible results and other options so you can make an informed decision about your health care.  You have the responsibility to share information with your health care providers, comply with the treatment plan you decide upon and take an active role in your health care.  We encourage you to make your preferences known about any aspect of your care and condition, so we can work with you to better prepare you for discharge and follow-up care.

 

Joint Commission SPEAK UP™ Video Series

Click here to view the entire SPEAK UP™ Video Series!

The Joint Commission proudly announces the release of the sixth episode in its animated Speak Up™ video series, “Speak Up:  Reduce the Risk of Falling.” The new video features characters Charlie, Marge and Harley as they confront the need to “speak up” and take steps to help avoid falling. “Speak Up:  Reduce the Risk of Falling” points out that one out of every three adults, ages 65 and older, are injured from falls every year, but that anyone can fall and get injured. The video explains the importance of taking extra precautions to reduce the risk of falling by talking to your doctor if medication makes you feel lightheaded or confused, having your eyes examined to see if you need new glasses or contacts, speaking up when you need help getting up – especially while in the hospital, and exercising to improve strength and stability.  

Produced by The Joint Commission, these entertaining 60-second videos are intended as public service announcements. We are pleased to offer you a direct link to this video on our website. 

The video provides viewers with easy to understand safety tips to help reduce their chances of falling. The previous videos in the series, the first of which debuted in March 2011, emphasize the importance of being comfortable speaking up about your health care; preventing infection; managing and taking medication safely; preparing for, and what to ask during, doctor’s office appointments; and encouraging children to feel confident asking questions about their health. 

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