For Patients & Visitors

Patient Rights and Responsibilities

Patients at Beth Israel Deaconess Hospital-Milton are guaranteed specific rights under the law. We have provided a summary of these rights. For a complete copy of the law (General Law, Chapter 111, Section 70E) or the hospital's Patient Information Guide, please call the hospital's Patient Advocacy Manager at extension 617-313-1360.

Patient Rights
As a patient of BID-MILTON, you have the right to:

  • Be treated with respect, compassion, dignity while protected from all forms of abuse or harassment.

  • Receive care and treatment in a safe and secure environment and to have all reasonable requests responded to promptly and adequately within the capacity of the hospital

  • Prompt life-saving treatment in an emergency without discrimination on the basis of economic status or source of payment

  • Know the name and professional specialty of the providers treating you. You may request a consultation with a particular specialist known as a second opinion, at your own expense.

  • Request and receive all current information concerning your diagnosis, prognosis and treatment in terms you can understand.

  • Participate in the development and implementation of your plan of care, or designate someone to act on your behalf in the process.

  • Receive appropriate assessment, treatment and management of pain.

  • Freedom of inappropriate use of restraints.

  • Have personal privacy during your medical treatment and care.

  • Expect your Protected Health Information (PHI) be held confidential; that is all medical record information regarding your diagnosis treatment and care.

  • Request and review your medical record in the presence of your doctor or nurse, and receive a copy at a reasonable fee.

  • Be informed of procedures, treatments, risks, benefits, anticipated outcomes and alternatives in order to make decisions and give consent.

  • Refuse treatment and be informed of the risks of your decision.

  • Refuse to be examined by students or others without jeopardizing your access to other care and treatment.

  • Receive information and your rights, if you choose, to participate in research, investigational studies or clinical trials.

  • Receive timely and detailed information about your discharge plan.

  • Receive, upon request, an explanation of the relationship between this hospital and any other health care organization.

  • Receive an explanation if you must be transferred to another institution.

  • Prompt, safe transfer to an alternate facility who agree to accept you.

  • Request and receive interpreter services when you need help understanding, speaking or reading English.

  • Receive considerate and respectful treatment that supports your values and beliefs. Pastoral counseling is available upon request.

  • Request and receive information concerning Advance Directives. Appoint a Health Care Proxy as a substitute decision maker for your health care should you become unable to make or communicate your own decisions.

  • Receive an explanation of your bill regardless of the payor, and receive information concerning financial assistance and free health care.

  • Receive an itemized and detailed explanation of your hospital bill. You may request a copy of your hospital bill made available to your physician.

  • Request assistance from the Bioethics Committee if faced with an ethical concern or conflict.

  • Communicate a complaint/grievance and be provided with a timely response. To file such a concern contact:

Beth Israel Deaconess Hospital-Milton

199 Reedsdale Road, Milton MA 02186
Attention: Risk/Patient Advocacy Management

Massachusetts Board of Registration in Medicine
200 Harvard Mill Square 178 Albion St.
Wakefield, MA 01880

Or, if you have Medicare
Livanta LLc
BFCC-QIO Program
9090 Junction Drive, Suite 10 Annapolis Junction, Maryland 20701

Massachusetts Department of Public Health
Division of Health Care Quality
Complaint Unit
99 Chauncy Street, 2nd Floor
Boston, MA 02111

The Joint Commission
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: 630-792-5005



As a patient of Beth Israel Deaconess Hospital-Milton, you are expected to and have the responsibility to:

  • Provide accurate and complete information about your medical history, current health status/condition, including pain and other matters relating to your health as well as any previous hospitalization.

  • Report any changes in your condition to your doctor.

  • Let your caregiver(s) know that you understand any treatment prescribed for you.

  • Ask your doctor and other health care professionals questions that help you understand your treatment.

  • Comply with the prescribed treatment plan and instructions recommended by your doctor or inform your doctor and hospital staff if you choose to refuse treatment.

  • Understand that failure or refusal to follow the treatment plan and instructions may have a negative impact on your treatment.

  • Keep appointments and, when unable to do so for any reason, to notify the hospital

  • While in the hospital, take only the medications prescribed by your doctor for use during your hospitalization. A nurse will provide the medications to you. The hospital will properly dispose of any other medications or chemical substances that are not appropriately labeled or prescribed. It is important to maintain a accurate list of any medications or supplements that you take on a regular basis. In order to keep it accurate bring this list to all your doctor appointments, visits to the hospital and when filling prescriptions at the pharmacy.

  • Meet your financial obligations regarding your hospitalization.

  • Receive, understand and comply with hospital rules and regulations that apply to patient conduct.

  • Respect the rights of other patients as well as hospital rules and regulations. Please do not visit other patients in their rooms or leave your assigned unit without checking with a member of your health care team in advance.

Ethics Committee
The BID-Milton Ethics Committee is an interdisciplinary group that develops and promotes educational programs for patients, staff, and the community. The Ethics Committee also performs case review and policy development for the hospital. For additional information about the Ethics Committee, or for a copy of “Making Healthcare Decisions: A Matter of Choice,” a patient and family education brochure about making health care choices, please call the hospital's patient advocate at extension 1360.

Medicare Rights
Medicare recipients will receive a letter stating their rights as Medicare patients. If you have questions, please call the Admitting Department at extension 1211.

Patient Advocacy
If you have questions or concerns about your hospital ization, you may want to speak with the hospital's patient advocate. While you are hospitalized, the patient advocate is your personal representative, acting as a liaison between you and the hospital staff. You may reach the patient advocate by calling 617-696-4600, ext. 1360. From a Telecommunications Device for the Deaf (TDD) call 617-696-7929.

Quality Management
BID-Milton proudly participates in a hospital-wide quality management program. The objective of the Quality management Department is to ensure that every patient at BID-Milton receives the very best health care, a philosophy consistent with the hospital's mission. If you have questions or concerns regarding the quality of care you receive, contact the director of quality management at 617-696-4600, ext. 1053 or 1830.